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Boarding Conditions

These Boarding Conditions are operational guidelines which form part of the Conditions of Carriage, and therefore, the Boarding Conditions are to be read in conjunction with, and are subject to, the Conditions of Carriage. In the event of any inconsistency between these Boarding Conditions and the Conditions of Carriage, the latter shall prevail.

1. Smoking Policy

Smoking is strictly prohibited in all areas on board, except in designated outdoor deck areas.

2. Safety Instructions

Passengers must:

  • Familiarize themselves with onboard safety notices.
  • Pay close attention to safety videos and PA announcements.
  • Sit only in the seats assigned as per booking or as designated by crew members.
  • Follow all instructions issued by the vessel's crew at all times.
  • Familiarize themselves and adhere to the safety requirements as set out in the Conditions of Carriage, including but not limited to those relating to vehicle loading, prohibited items and security checks, and fitness to travel.

3. Service Interruptions

The service may be altered, delayed, cancelled or rerouted without prior notice whether on the outbound or inbound journey, if this is required due to events stipulated in Condition 11 of the Conditions of Carriage. In event of cancellations, the Company may issue refunds in terms of the Conditions of Carriage.

4. Security and Prohibited Items

  • The prohibited items stipulated in Condition 8.2 of the Conditions of Carriage are unequivocally not allowed.
  • The Company reserves the right to conduct security checks as outlined in Clause 8.2 of the Conditions of Carriage.

5. Children

Children 12 years and under cannot travel unaccompanied. Accompanied children must be supervised by their parents/guardians at all times and remain seated during the voyage.

Please refer to the Conditions of Carriage for further information about children 17 years or under travelling with us.

6. Baggage Policy

  • Passengers may take to their seats or assigned places a maximum of two items of hand luggage;
    • a small bag of not more than 5kg that fits under the seat that must not exceed H20cm x W 40cm x L 25cm;,
    • a carry-on luggage of not more than 10kg that must not exceed H20cm x L55cm x W40cm;
    • Disclaimer: If no more space is available in the passenger saloons, carry-on luggage will be checked in during boarding.
  • Passengers may also bring a luggage of not more than 30kg that must not exceed H50cm x W40cm x L80cm which must be deposited in the storage place reserved on the vessel as indicated by the vessel's crew.
  • The Company may destroy any unaccompanied baggage or luggage left behind after disembarkation.
  • The Company is not responsible for loss of or wilful damage to luggage.

7. Pet Policy

  • Pets should be declared at the booking stage and accompanied by valid documentation (passport, vaccination certificates).
  • Inform crew on boarding if carrying a pet.

Pet Travel Options

  1. Pets in Passenger Areas:
    • Small pets are allowed in leak-proof cages (max 70cm x 51cm x 51.5cm). Limited to 10 per trip. Cages are to be kept beside passenger seats or on passenger lap.
    • Medium to Large pets will be limited to 4 per trip and stay only in the designated spaces on the lower deck with a leash and muzzle.
    • Pets must not cause disturbance and barking dogs may be relocated.
    • Leash and muzzle are required all throughout the trip -
  2. Pets in Vehicles:
    • Under no circumstance are pets allowed to stay in accompanying vehicles.

Service & Guide Dogs

  • Service and Guide Dogs are accepted subject to the conditions set out in Condition 9 of the Conditions of Carriage.

Note: The Company is not responsible for the wellbeing of the pet and transportation of pets is at owner's risk and responsibility.

For Pet Travel Inquiries:

  • To/From Malta: Veterinary Regulation Directorate
    • Phone: +356 2292 5216 / 5172 (Mon–Fri 7am–3pm)
    • After-hours emergency: +356 9917 0532
    • Email: petstravel.mesdc@gov.mt
  • To /From Ragusa:
    • Azienda Sanitaria Provinciale di Ragusa
    • Phone: +39 0932 234958, +39 0932 234951or +39 0932 234953
    • Email: giorgio.blandino@asp.rg.it, dip.veterinario@asp.rg.it or dipartimento.veterinario@pec.asp.rg.it

8. Passenger Fitness to Travel

  • Passengers must ensure they are medically fit for travel and are aware that sea conditions may change.
  • The Passenger shall only present him/herself for boarding/embarkation if the passenger is fit to travel and is subject to the terms of Condition 16 of the Conditions of Carriage.
  • Any known medical condition should be disclosed to Company staff before departure.
  • The vessel's Master may refuse boarding in the interest of passenger safety.
  • Passengers with special needs are to advise the Company of any requirements when affecting a reservation.

9. Vehicle Transport

  • LPG vehicles and Alternative Fuel Vehicles must comply with safety regulations as provided in Condition 8 of the Conditions of Carriage.
  • All vehicles must be left in first gear (manual) or in 'P' (automatic), with the handbrake fully engaged.
  • Passengers must adhere to the loading and safety requirements listed in Condition 8.1 of the Conditions of Carriage.

10. Data Protection and Personal Data

  • The person making the booking acknowledges that he is solely responsible for making sure that the provision of personal, whether his own or that of another individual, fully complies with applicable Data Protection Laws (including, without limitation, Regulation 2016/679), in terms of Condition 12 of the Conditions of Carriage.
  • The person making the booking shall indemnify the Company against all costs, damages or liability of whatsoever nature resulting from any claims or litigation (instituted or threatened) by any third party against the Company as result of the provision of any third-party personal data to the Company by the person making the booking.

11. Onboard Conduct & Liability

  • Passengers are advised to read the full Conditions of Carriage found in their ticket.
  • Passengers are liable for damage caused by negligence or misconduct.

12. Legal Disclaimer

  • If any part of these conditions is deemed invalid under Maltese law, all other provisions remain enforceable.
  • Section headings are for convenience and do not limit content.